Technical Service – FAQ

It is important to us that your questions are answered quickly, so we have created a list of frequently asked questions that may be helpful to you. If you are unable to find an answer to your question, feel free to write to us and we will respond as quickly as possible. Your feedback will assist us in continually updating this section to better serve you.

General Questions FAQ
MaxViso FAQ
DVD SUPER KIT FAQ
AVI/MPEG CD MAKER FAQ
AVI/MPEG DVD MAKER FAQ
  PHOTO 2 CD FAQ
MUSE FAQ

General Questions

Q: Can I try the trial version before the purchase?

A: Yes, you may download the trial version and have a try first.

Q: How to purchase and register the software?

A: Simply click the "Buy" button to buy. Within an hour after payment is received, a confirmation email will be sent to you. This email contains the Registration Code. Enter this Registration Code in the Registration window and click "Register".

Q: Could I order the CD-ROM version?

A: Sure, you can. Please go to the order page . Then select "CD-ROM" at Delivery and pay for the shipment handle fee. Then you will get the CD-ROM version of LACOJ software.

Q: I have got my register code, how to register?

A: After we get your payment, we will send you an email containing your registration code. Then you can register the program by entering your Registration Code and the Email address you used to buy our software.

Q: I lost my register code, how to retrieve it?

A:You can go to" Contact Us" page to enter the Live Help center or submit your question in the Ticket System for timely help.

Q: If I purchase your software, can I upgrade it for free in the future?

A: Yes, you will get free upgrade.

Q: What is LACOJ products' refund policy?

A: If you are not satisfied with your purchase within 30 days, we will refund you.

Q: Can I order more than one copies of your product?

A: Yes, please contact our Marketing Department: sales@lacoj.com.

Q: How long does it take to get your supporting response?

A: We promise to deal with customers' emails within one workday after receiving them.